Bummer!

So we had a phone/internet outage in August that lasted 3 days. There was no bad weather or any reason behind the outage, so I called At&t to receive a partial refund. The credit was worth $4.65 (not a big deal, but still money). We've received two bills with no credit to be found. So today I called again (third time) and they "Promise" it will be on the next bill!!! I sure hope so, for their sake!
My other utility beef today is with Direct TV. We've only had their service since July and have had no issues. However, one of the tuners on our receiver stopped working yesterday. Jason was on the phone FOREVER with tech support and apparently they must send someone out to fix it... NEXT THURSDAY! So I didn't realize that with Direct TV you actually OWN the receiver... and must PAY for the service calls ($79.95). Fortunately we are still under our 90 day warranty (until Saturday). I can't believe they charge so much - I hope this is our only issue!!!!!!